Coventry City Council is the first local authority to enter an exclusive network for councils frustrated by calls about bins, Council Tax, and Covid.
EBI.AI, one of the UK’s leading conversational AI firms, has unveiled a new service to assist local governments dealing with a high volume of repeated calls about community services such as missing bin collections and parking fines. Community AI is a cost-effective way for local governments to implement AI assistants that can provide consumers with the information they need immediately online, over the internet, via smart speakers, on social media, or through their mobile devices, wherever they want it.
Staff in the public sector will then devote more of their time and energy to coping with complicated problems that need more of their time and attention.
Local governments are the only ones that can use group AI. Local governments are inundated with inquiries such as ‘I can’t pay my Council Tax this month, what should I do?’, ‘Where can I get a Covid test?’, and ‘Should I get a bigger bin?’ that an AI assistant can address immediately and with great precision at any time.
During experiments for a London borough council, EBI.AI learned that 35% of calls concerning Council Tax were picked up outside of working hours, while the council offices were closed, suggesting a need for a 24-hour service.
Community AI is powered by Lobster, EBI.AI’s conversational AI platform
Conversational AI network from AI. Lobster is still a regulated utility, meaning public sector staff don’t have to think about handling infrastructure or keeping it up to date with the many stringent local government rules they must obey.
EBI.AI’s staff is in charge of regulations such as accountability, which ensures that information is accessible to all members of a council’s population, and GDPR, which safeguards people’s records. Lobster helps EBI.AI to connect with existing tech frameworks and cloud platforms used by local governments, meaning they don’t have to adjust something until they want to.
“Because of EBI.AI’s apps, people will get quick answers to their questions at any time of day or night,” said Coventry City Council Customer Services. “Community AI helps us to adapt the answer to our citizens’ needs by adding new information and concerns.
Simultaneously, it gathers the essential details we need to strengthen the resources that matter most to our people. Data showing that parking is the most common subject, for example, would help us to make the required improvements and better distribute resources.”
Coventry City Council understands that local councils around the country are facing similar problems and are ready to go digital, but are having trouble making it a reality. They quickly saw the potential of working with other local governments to continue using AI together, helping them to step forward quicker while keeping individual costs down, due to Group AI’s easy points system.
Local governments in the network may determine whether their clients need the most assistance for and apply an answer to their AI. Any council in the Neighborhood AI network should apply the same answer to their AI, because everyone learns from what the other councils are doing.
“For local government entities seeking to represent their neighbourhoods at a cheaper rate, we believe conversational AI holds the answer,” Matthew Doel, Managing Director at EBI.AI, concluded. Our new Group AI solution, which is available as a managed service, ensures that we do all of the heavy lifting so our customers don’t have to.
We deliver a scalable framework that can expand and adapt while avoiding the headaches that come with essential regulations like GDPR and accessibility. Simply put, we put local governments in control and encourage workers to create the best possible client relationships. We’re excited to be collaborating with Coventry City Council, and we hope that others will quickly follow their lead in creating cost-effective, linked councils that serve everyone.”
You should access the Group AI right now. Local governments get a personalised prototype after consulting with the EBI.AI team to demonstrate how it functions.
Local governments will get their own branded AI assistant in 4-6 weeks if they wish to go forward. EBI is an acronym for Electronic Business Intelligence. AI actively tracks the interactions that AI assistants have with group members to ensure that the input they collect is indeed right. Perhaps further, the more interactions the AI assistant holds with users, the more it thinks about what people expect from their local government right now, resulting in a better service for everyone. All public sector employees who try to do their best to represent their communities and the residents who use their services on a daily basis. Visit the ebi website for more information.